Refunds

Ask within 14 days of a charge, with a good reason such as a double charge. Refunds go back through Paddle in 5 to 10 business days.

Steps

Step 1: Check the reason fits. We refund mistaken or double charges, or Cazuz not working as described, if you ask within 14 days.
A change of mind, including a renewal, is not refunded, except where the law says otherwise.
On your computer
Step 2: Ask on the billing contact form, email support@cazuz.net, or reply to your Paddle receipt.
Step 3: Say the email on your account and why you want the refund.
Step 4: If approved, Paddle returns the full amount of that charge to the original payment method.
It usually appears within 5 to 10 business days, depending on your bank.

How do I avoid being charged again?

Cancel from Plan & billing before the renewal date. Cancelling stops future charges and keeps your plan until the paid period ends.

Does this cover school plans?

No. School plans are invoiced under a separate agreement, which sets out its own cancellation and refund terms.