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Refund & Cancellation Policy

Last updated: 2 October 2026

The short version: every plan is shown in full before you buy, and the Free plan lets you try Cazuz with your class first, so a plan is not refunded just because you changed your mind. If something went wrong, tell us within 14 days of the charge and we will look at it fairly. Cancel any time and keep your plan until the period you paid for ends.

  • Try Free first. Every plan’s features and limits are shown before you buy.
  • Refunds for a good reason, such as a mistaken or double charge, or Cazuz not working as described, if you ask within 14 days of the charge.
  • Cancel any time. No further charges; your plan stays on until your paid period ends.
  • No refunds for a change of mind, including renewals, except where the law says otherwise.
  • Refunds go back to the original payment method through Paddle, usually within 5–10 business days.

1. Who charges you

Paid plans are sold through our reseller Paddle (Paddle.com Market Ltd), the merchant of record for every Cazuz purchase. Paddle takes the payment, applies the correct tax for your country, and issues the receipt. Cazuz never sees or stores your card number.

2. When we refund

Every plan’s features and limits are shown on the Pricing page before you buy, and the Free plan lets you try Cazuz with your class first. Because of that, a paid plan is not refunded just because you changed your mind after buying and using it.

We will refund a charge if you ask within 14 days of it and there is a good reason, for example:

  • you were charged by mistake, or charged twice for the same plan;
  • Cazuz did not work as described on the Pricing page and we could not fix it.

Tell us what happened and we will review every request fairly. When we refund, it is the full amount of that charge.

3. Cancelling

You can cancel from your Plan & billing page at any time, or by contacting us. Cancelling stops all future charges. Your paid features stay active until the end of the period you have already paid for, and then your account returns to the Free plan.

Nothing is deleted when you return to Free. Every activity you made stays and can still be hosted and edited. The Free plan limits apply to what you create from then on, and reports older than 30 days are hidden until you upgrade again.

4. Renewals

Subscriptions renew automatically at the end of each period so your classes are never interrupted. Paddle emails a receipt for every renewal. A renewal is refunded only as described in section 2 (for example, if it was charged in error) or as required by consumer law in your country. Cancel before the renewal date if you do not want the next period.

5. How to ask for a refund

Use the billing contact form, or email support@cazuz.net, or reply to your Paddle receipt. Tell us the email on your account and the reason for the refund. Refunds are issued by Paddle to the original payment method and usually appear within 5–10 business days, depending on your bank.

6. School licences

School plans are invoiced under a separate agreement, which sets out its own cancellation and refund terms.

7. Your legal rights

Nothing in this policy limits any right you have under the consumer-protection law of the country you live in.

How to ask for a refund

Use the billing contact form