← Back to Cazuz

Refund & Cancellation Policy

Last updated: 3 September 2026

The short version: try a paid plan, and if it is not for you, tell us within 14 days of your first purchase and we will refund it. Cancel any time after that and keep your plan until the period you paid for ends.

  • 14-day money-back on your first paid purchase, whether that is Pro or Complete, no questions asked.
  • Cancel any time. No further charges; your plan stays on until your paid period ends.
  • Renewals are not refunded once the new period has started, except where the law says otherwise.
  • Refunds go back to the original payment method through Paddle, usually within 5–10 business days.

1. Who charges you

Paid plans are sold through our reseller Paddle (Paddle.com Market Ltd), the merchant of record for every Cazuz purchase. Paddle takes the payment, applies the correct tax for your country, and issues the receipt. Cazuz never sees or stores your card number.

2. 14-day money-back guarantee

If you buy Pro or Complete for the first time and decide within 14 days that it is not for you, ask for a refund and you will get the full amount back. This applies to your first monthly or yearly purchase only.

3. Cancelling

You can cancel from your Plan & billing page at any time, or by contacting us. Cancelling stops all future charges. Your paid features stay active until the end of the period you have already paid for, and then your account returns to the Free plan.

Nothing is deleted when you return to Free. Every activity you made stays and can still be hosted and edited. The Free plan limits apply to what you create from then on, and reports older than 30 days are hidden until you upgrade again.

4. Renewals

Subscriptions renew automatically at the end of each period so your classes are never interrupted. Paddle emails a receipt for every renewal. Once a renewal period has started it is not refunded, except as required by consumer law in your country — if you think a renewal was charged in error, contact us and we will look at it fairly.

5. How to ask for a refund

Use the billing contact form, or email support@cazuz.net, or reply to your Paddle receipt. Tell us the email on your account. Refunds are issued by Paddle to the original payment method and usually appear within 5–10 business days, depending on your bank.

6. School licences

School plans are invoiced under a separate agreement, which sets out its own cancellation and refund terms.

7. Your legal rights

Nothing in this policy limits any right you have under the consumer-protection law of the country you live in.